And it’s because of this that a ‘New breed of DCA’ is emerging. One which recognises that traditional collections techniques, and a one-size-fits-all approach, are outdated, inneffective and sometimes uncompliant.
At CRS we see ourselves at the forefront of the ‘new breed’, offering unparalleled collections technology and customer service for the benefit of our clients and their customers.
The smartest, most advanced collection systems and tools in the marketplace. We are always innovating to ensure that we stay one step ahead of the competition.
At CRS we have a customer first culture. You will have a dedicated account manager and access to personal knowledge across the breadth of our business.
Quality and compliance is at the core of everything that we do, our industry accredited collections team are taught the importance of Treating Customers Fairly (TCF) from day 1.
Our industry leading customer portal, optimised for any screen size from, allows customers to easily manage their account online at a time that suits them. Client specific rules allow for payment calculators and offers to be tweaked for your individual specifications as well as a ‘client hub’ where your Terms and Conditions and common FAQs can be viewed.
“The modern day consumer is more than familiar with transacting online and our new website allows them to do just that.
CRS is a DCA that has embraced technology enthusiastically since it’s inception in 2003. We were the first in our industry to fully harness the power of SMS, Interactive Voice Recognition technology and email as collection tools and continue to push through cutting edge projects for the benefit of our clients and their customers.
This product adds real value to the service that we offer, and has been well received by clients and customers alike – with record breaking usage figures.”
Our client MI site has been developed in a user-friendly format to provide you with secure access to a number of detailed collections and performance reports.
At a glance, you can check out the amount we expect to recover for the month or, for the analysts, drill down into a selection of legacy reports that provide comprehensive collections data over time.
Available 24/7, 365 days a year CRS customers will receive free and unlimited access.
Gone are the days when ‘traditional’ collections methods such as cold calling and lettering are solely effective in recovering bad debt. The modern consumer expects notification through various channels which is why we offer the most advanced collections procedures on the market.
Each strategy is tailored to your specific requirement with a variety of different vehicles available to compliantly ensure that you receive the best net return.
In the last week we have:
Happy Birthday – 10 year anniversary
CRS launched our customer portal – with full account management.
Client MI site Launched, providing a place for our clients to view up to date performance figures to our client’s online.
Proud winners of ‘Best Use of Technology’ category, and also nominated finalists for the ‘Best Customer Initiative’ category, at the 2014 Debt Collection awards for our Customer Portal.
‘Skynet’ and ‘Redwood’ are launched – revolutionising our internal complaints and QAing processes.
CRS Eagle and CRS Connect are launched –Creating a full range of past-due collections products along with Compass and our core collections service.
ISO 27001 obtained – our information security policies are deemed robust enough for the highest standard of data security certification.
Our solution to manage customers in financial difficulties and Debt Management Companies.
Legal services to manage the accounts which aren’t in dispute, but refuse to pay during the traditional collections process.
Field services with the aim to re-establish successful communication with customers.
In the time that we have dealt with CRS they have showcased, with great success, their capabilities and have met if not exceeded our expectations