A New Breed Of
Debt Collection Agency

We are now part of a fully ‘connected’ society – modern day devices, such as Smartphones, Tablets and Laptops, are never far from hand. The powerful notification and communication channels this technology provides have allowed organisations the opportunity to look creatively at their approach to recover bad debt.

The finest technology, people and processes.

It is because of this that a ‘New breed of DCA’ is emerging. One which recognises that traditional collections techniques, and a one-size-fits-all approach, are outdated, ineffective and sometimes uncompliant.

At CRS we are at the forefront of the ‘new breed’, offering unparalleled collections technology and customer service for the benefit of our clients and their customers.

Innovation

The smartest, most advanced collection systems and strategies in the marketplace. We are always innovating to ensure that we stay one step ahead of the competition

 

People Focused

At CRS we have a customer first culture. You will have a dedicated account manager and access to industry-specific knowledge across the breadth of our business.

 

Proactive Compliance

Quality and compliance are at the core of everything that we do, our industry accredited collections team are taught the importance of Treating Customers Fairly (TCF) from day one.

Innovation

The smartest, most advanced collection systems and strategies in the marketplace. We are always innovating to ensure that we stay one step ahead of the competition.

 

People Focused

At CRS we have a customer first culture. You will have a dedicated account manager and access to industry-specific knowledge across the breadth of our business.

 

Proactive Compliance

Quality and compliance are at the core of everything that we do, our industry accredited collections team are taught the importance of Treating Customers Fairly (TCF) from day one.

Services

At CRS we offer a range of bespoke collections services, starting with white-labelled early arrears management through to traditional collections and ultimately litigation. Our unique administration service can also save time in handling repayments from Debt Management Agencies.

Early arrears and white label solution to rehabilitate and recover your customers arrears or manage your live accounts.

We offer contingent debt collection services unique to the industry. We invest in bespoke collections technologies.

Legal services to manage the accounts which are not in dispute, but refuse to pay during the traditional collection process.

Our solution to manage customers in financial difficulties and debt  management companies.

The CRS difference

Technology

At CRS we pride ourselves on our use of technology and our innovative approach. As dedicated investors in new technologies we drive customer contact through a number of platforms, including telephony, email, live webchat, SMS, IVR and flash messaging, giving us a diverse contact centre.

SMS to Payment in Seconds

Customer receives
SMS image link

Directed to a
secure login homepage

An affordable
payment arrangement
is generated

Card details
securely entered to
confirm payment

Mi – The ability to track our performance 24/7

Our MI Site gives our Clients the ability to monitor and track the performance of specific segments or individual accounts 24/7. 

Key reports include:

  • Batch performance
  • Monthly collections
  • Stair-step report
  • Right Party Contact report
  • Payment report
  • Data Quality report

Our Services

At CRS we offer a range of bespoke collections services, starting with white-labelled early arrears management through to traditional collections and ultimately litigation. Our unique administration service can also save time in handling repayments from Debt Management Agencies.

Our Services

At CRS offer a range of bespoke collections services, starting with white-labelled early arrears management through to traditional collections and ultimately litigation. Our unique administration service can also save time in handling repayments from Debt Management Agencies.

Services

Early arrears and white label solution to rehabilitate and recover your customers arrears or manage your live accounts.

We offer contingent debt collection services unique to the industry. We invest in bespoke collections technologies.

Legal services to manage the accounts which are not in dispute, but refuse to pay during the traditional collection process.

Our solution to manage customers in financial difficulties and debt  management companies.

Ethos

The ethos of treating customers fairly is embedded in our culture

You

  • Dedicated account managers
  • Bespoke strategies and procedures to satisfy your individual needs.
  • Industry knowledge - over 150 years worth!
  • Active members in the Credit Services Association (CSA).

Your customers

  • Rigorous policies and procedures.
  • Treating customers fairly (TCF) culture engrained throughout the business.
  • CAI company wide accredited collections team.
  • Access to our intrusive account management portal.

The Badges

Accredited contact centre team specialists in handling queries on all types of accounts.

 Can Help!

Or

Registered office: 3rd Floor West, Bowling Mill, Dean Clough, HX3 5AX, Registered Number: 04690879, Registered in England and Wales

Authorised and regulated by the Financial Conduct Authority, FCA License Number: 626796
We adhere to complaints in line with the processes outlined by the Financial Ombudsman Service. Further details can be found on their website www.financial-ombudsman.org.uk

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