A new breed of DCA.
CRS was purchased by Andrew and Julie Calvert in 2004 and has built an impressive client base of Blue Chip clients by providing bespoke debt collection solutions. With a focus on contemporary blended contact techniques, compliance and Treating Customers Fairly (TCF).
We have embraced technology enthusiastically in developing a compliant customer notification and collections tool. We have gained industry recognition at numerous awards ceremonies for our fresh contact strategies and intuitive portals.
Best of Breed Compliance
Due to the recent changes in regulation enforced by the FCA it is imperative that all your internal and external Debt Collection processes are managed efficiently and responsibly. Quality and compliance is at the core of everything that we do. We hold all relevant licences with the FCA, ICO, our trade body (Credit Services Association) and a TCF culture engrained throughout our company.
Not only do we always rate highly in client audits and visits, but, we are also often panel leaders when it comes to the monetary return.