Compass

An innovative solution to manage the resource hungry process of
administering Customer accounts that are subject to Debt Management Plans.

What?

  • How many people do you have working ‘Debt Management’ Accounts?
  • All that extra post Applying those £1 payments Ensuring accounts go back in to process following breathing space.
  • There is another way – which is harbouring greater returns.​

CRS Can Help!

What?

  • How many people do you have working ‘Debt Management’ Accounts?
  • All that extra post Applying those £1 payments Ensuring accounts go back in to process following breathing space.
  • There is another way – which is harbouring greater returns.​

CRS Can Help!

How?

  • We contact all UK DMAs to advise that we are managing your accounts on their behalf.
  • Accounts are flagged on your system as requiring breathing space or under a DMP. A DMA notifies us that an account has been placed on a DMP.
  • The account is transferred to CRS Compass.
  • We contact the DMA / Customer at relevant points of the process with the aim of getting the account under a payment arrangement.
  • We chase the DMA / Customer if no payment is received ensuring no black holes.
  • Offers, balance requests, payment delays and ‘no longer dealings’ are all dealt with by CRS using our bespoke portal.
  • Payments are processed by CRS and forwarded to you in an easily readable format.

CRS Can Help!

Benefits?

  • Saves you time / resource and money. Administering these accounts costs on average £100 per account through their lifetime.
  • Take advantage of our relationships with the DMAs and investment in technology to help process accounts quicker.
  • Auditable process designed to ensure these accounts are worked in the correct manner.
  • No black holes.

CRS Can Help!

How?

  • We contact all UK DMAs to advise that we are managing your accounts on their behalf.
  • Accounts are flagged on your system as requiring breathing space or under a DMP. A DMA notifies us that an account has been placed on a DMP.
  • The account is transferred to CRS Compass.
  • We contact the DMA / Customer at relevant points of the process with the aim of getting the account under a payment arrangement.
  • We chase the DMA / Customer if no payment is received ensuring no black holes.
  • Offers, balance requests, payment delays and ‘no longer dealings’ are all dealt with by CRS using our bespoke portal.
  • Payments are processed by CRS and forwarded to you in an easily readable format.

CRS Can Help!

Benefits?

  • Saves you time / resource and money. Administering these accounts costs on average £100 per account through their lifetime.
  • Take advantage of our relationships with the DMAs and investment in technology to help process accounts quicker.
  • Auditable process designed to ensure these accounts are worked in the correct manner.
  • No black holes.

CRS Can Help!

 Can Help!

Or

Registered office: 3rd Floor West, Bowling Mill, Dean Clough, HX3 5AX, Registered Number: 04690879, Registered in England and Wales

Authorised and regulated by the Financial Conduct Authority, FCA License Number: 626796
We adhere to complaints in line with the processes outlined by the Financial Ombudsman Service. Further details can be found on their website www.financial-ombudsman.org.uk

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