News Article

CRS Chatbot – CRiS – is launched

CRS are proud to announce we have deployed our very own Chatbot – CRiS – to work alongside our Customer Portal.

CRiS acts as a virtual tour guide taking our customers exactly where they need to be:

 

 

Whether that’s to the payment arrangement module, account area, help page or income and expenditure form; CRiS is always on hand to help!

We understand a Chatbot could never fully replace human interaction with customers; that’s why our Chatbot can recognise when it cannot help and one of our agents is always ready to pick up the conversation.

Since go live we have had excellent feedback, and witnessed first hand, how CRiS has helped drive traffic smoothly around our Customer Portal.