News Article

Award Winner!

We are delighted to announce that we came home as winners at the 2015 Debt Collection Awards in the ‘Best use of Technology’ category for our innovative customer portal.

 

Our nomination focused around how the internet is now an integral part of a consumers life, and how we have successfully harnessed this through website to create a mutually beneficial collections tool.

 

Customer Portal

Our industry leading customer portal, optimised for any screen size from, allows customers to easily manage their account online specific rules allow for payment calculators and offers to be tweaked for your individual specifications as well as a ‘client hub’ where your Terms and Conditions and common FAQs can be viewed.

“The modern day consumer is more than familiar with transacting online and our new website allows them to do just that.

CRS is a DCA that has embraced technology enthusiastically since it’s inception in 2003. We were the first in our industry to fully harness the power of SMS, Interactive Voice Recognition technology and email as collection tools and continue benefit of our clients and their customers.

This product adds real value to the service that we offer, and has been well received by clients and customers alike – with record breaking usage figures.”

Caroline Burston
Operations Director

 

The prestigious event was this year held at the Midland hotel in Manchester and we would like to pass on our huge congratulations to all the other finalists and winners.